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Ticket management, contact, and troubleshooting – 8 questions

Go to "Support" in the menu. Choose a category (Account, Applications, Technical Issue, Payment, Feedback, Other), enter a subject, and write your message. The ticket is created immediately.

Five categories: Account & Profile, Applications, Technical Issue, Feedback & Suggestions, and Other.

We respond within 24 hours on weekdays. All users receive the same level of support.

Yes, Prakto's AI assistant can answer common questions directly. It's available on the support page as a chat bubble. For more complex issues, you're connected to human support.

Under "Support" you see all your tickets with status: open, in progress, resolved, or closed. You receive a notification when the status changes.

Yes, choose category "Technical Issue" when creating a support ticket. Describe the error as detailed as possible, preferably with a screenshot.

Contact support via the ticket system, AI chat, or email at support@prakto.se.

Try clearing your browser cache (Ctrl+Shift+Delete), switching browsers, or checking your internet connection. If the problem persists, create a support ticket with the error code and screenshot.